Sheffield Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Sheffield Removals provides removal, transport, packing, storage and related services. By placing a booking, accepting a quotation or allowing work to proceed, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company refers to Sheffield Removals, the provider of the services.
Customer refers to the person, firm or organisation requesting the services.
Services refers to any removal, transport, delivery, collection, packing, unpacking, loading, unloading, storage, clearance or associated services provided by the Company.
Goods refers to all items handled, transported, packed, stored or otherwise dealt with by the Company on behalf of the Customer.
Contract refers to the agreement between the Company and the Customer incorporating these Terms and Conditions.
2. Scope of Services
The Company provides domestic and commercial removals, office moves, student moves, packing services, storage handling, and related services within Sheffield and surrounding areas, and to and from other locations in the United Kingdom.
The precise services to be supplied will be as described in the quotation or booking confirmation. Any services not expressly specified will be deemed excluded and may be provided only at the Companys discretion and subject to additional charges.
3. Quotations and Pricing
All quotations are based on the information supplied by the Customer and are subject to survey or further clarification if required. Quotations are normally given as fixed prices, but the Company reserves the right to apply hourly or daily rates where appropriate and where clearly communicated to the Customer.
Unless otherwise stated in writing, quotations do not include customs charges, parking fees, congestion charges, tolls, ferry charges, storage charges, packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or the removal of any items prohibited by law or these Terms and Conditions.
Quotations are valid for a limited period from the date of issue as specified on the quotation. If no period is stated, the quotation will remain valid for 30 days, after which the Company may revise or withdraw it.
The Company may adjust the price in the following circumstances.
Where the Customer provides inaccurate or incomplete information at the time of quotation.
Where the move involves additional floors, long carrying distances, restricted access, or use of lifts or stairs not disclosed at the time of quotation.
Where the volume or weight of Goods exceeds that originally quoted.
Where the services are delayed or extended due to circumstances beyond the Companys control, including waiting for keys, access restrictions or third party delays.
Any additional work requested by the Customer on the day of the move, or after the Contract has been agreed, may incur extra charges to be agreed before the work is carried out.
4. Booking Process
A booking is made when the Customer accepts the Companys quotation, whether verbally or in writing, and the Company confirms acceptance of the booking. The Company may refuse any booking at its discretion.
The Customer must provide accurate details of the collection and delivery addresses, dates, times, access conditions, and any items requiring special handling or disassembly. The Customer is responsible for ensuring that all necessary permissions, parking arrangements and access rights are in place before the move date.
The Company will issue a booking confirmation setting out the agreed services, estimated or fixed charges, and any special conditions. The Customer should check the confirmation carefully and notify the Company of any errors or changes as soon as possible.
5. Payments and Deposits
Unless agreed otherwise in writing, the following payment terms apply.
A deposit may be required to secure the booking. The amount and due date will be stated in the quotation or booking confirmation.
For domestic removals, full payment is usually required no later than the commencement of the services on the scheduled move date.
For commercial or contract work, payment terms will be specified on the invoice or in a separate agreement.
Payment must be made by a method accepted by the Company, such as bank transfer or card payment, in cleared funds. Cash may be accepted only by prior agreement and subject to any applicable limits.
If the Customer fails to make payment when due, the Company may.
Refuse to start or continue the services until payment is received in full.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is made.
Retain possession of some or all Goods until all outstanding sums are paid, and may charge storage or redelivery fees.
The Customer remains liable for any third party costs incurred by the Company in recovering overdue payments, including legal and debt collection fees.
6. Cancellations and Postponements
If the Customer wishes to cancel or postpone the services, they must notify the Company as soon as possible. The following cancellation terms will normally apply, unless otherwise specified in the quotation or booking confirmation.
More than 14 days before the scheduled move date. No cancellation fee, and any deposit paid may be refunded or transferred at the Companys discretion.
Between 7 and 14 days before the scheduled move date. A cancellation fee of up to 50 percent of the quoted price may be charged.
Less than 7 days before the scheduled move date, or on the move date itself. A cancellation fee of up to 100 percent of the quoted price may be charged.
Postponements may be treated as cancellations at the Companys discretion, particularly where the new requested date is not available or falls outside the quotation validity period.
If the Company must cancel or postpone the services due to circumstances within its control, it will offer an alternative date or a refund of any payments received for the cancelled services. The Company will not be liable for consequential losses arising from such cancellation, provided reasonable efforts are made to inform the Customer and rearrange the work.
7. Customer Obligations
The Customer agrees to.
Ensure that all Goods to be moved are correctly identified and are ready for collection at the agreed time.
Pack all small and loose items securely, unless the Company has been booked to provide a packing service.
Arrange suitable parking and access at both collection and delivery addresses, including any permits, suspension of parking bays or authorisations needed.
Ensure that all properties are safe, with clear pathways, and that any special risks are disclosed to the Companys team on arrival.
Remove or secure valuables, important documents, cash, jewellery and other high value items, or specifically notify the Company of such items and agree in writing that they will be carried.
Be present, or ensure an authorised representative is present, during loading and unloading to direct placement of items and check that nothing is left behind.
Inspect vehicles and premises before departure to confirm that all intended Goods have been loaded.
The Customer warrants that they own the Goods or have full authority to allow the Company to handle, transport and store them. The Customer indemnifies the Company against any claim brought by a third party asserting ownership or rights over the Goods.
8. Items Excluded from Removal
The Company will not transport or handle the following items unless explicitly agreed in writing and in compliance with applicable laws.
Explosives, firearms, ammunition, or other dangerous weapons.
Flammable, corrosive, toxic or hazardous materials, including fuel, gas cylinders, chemicals and paints.
Perishable or refrigerated food items that may deteriorate during transit or storage.
Illegal goods, contraband, or items the possession or transport of which is prohibited by law.
Animals, live plants or other living organisms.
The Company may refuse to carry any item which, in its reasonable opinion, presents a risk to health, safety, property or the environment.
9. Waste and Disposal Regulations
The Company operates in accordance with waste, recycling and environmental regulations applicable in the United Kingdom. When providing clearance, disposal or waste related services.
The Company will only remove waste or unwanted items that have been clearly identified and authorised by the Customer.
The Company will dispose of waste at licensed facilities or through authorised partners, and may charge fees based on weight, volume, type of material and site charges.
The Customer remains responsible for ensuring that items presented for disposal are not hazardous or illegal to handle, unless declared and agreed in advance under appropriate regulation.
The Company is not responsible for any items mistakenly identified by the Customer as waste or to be disposed of. The Customer should separate and clearly mark items to be kept and items to be removed as waste.
Fly tipping and unlawful disposal are strictly prohibited. Where the Company is instructed to remove waste, it will do so in a lawful manner. The Customer must not request any disposal that would breach environmental or local waste regulations.
10. Liability and Limitations
The Company will exercise reasonable care and skill in providing the services. However, its liability is limited as set out in this section.
The Company will not be liable for loss or damage arising from.
Acts or omissions of the Customer or persons acting on the Customers behalf.
Defective, fragile or inadequately packed items where the Company did not provide packing services.
Electrical or mechanical derangement of appliances, equipment or instruments, unless there is evidence of external physical damage caused by the Company.
Normal wear and tear, scratching, scuffing or minor dents occurring in the ordinary course of handling and transit.
Loss or damage to items of a special, sentimental or exceptional value that has not been declared to and accepted in writing by the Company.
Loss or damage caused by fire, flood, adverse weather, road traffic accidents, theft or other events beyond the Companys reasonable control, provided reasonable care was taken.
In any event, the Companys total liability for loss of or damage to Goods, whether arising in contract, negligence or otherwise, will not exceed a reasonable limit per item or per job, such limit to be notified to the Customer prior to the move or as set out in the quotation. The Customer may request increased cover, which, if agreed, may be subject to additional charges or specific terms.
The Customer must inspect Goods as soon as reasonably possible on completion of the services. Any visible loss or damage must be reported to the Company in writing within a reasonable timeframe, generally within seven days of delivery, with sufficient detail to identify the affected items and the nature of the damage.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.
11. Insurance
The Company maintains insurance cover appropriate to its removal and transport activities, subject to the terms, conditions and exclusions of the relevant policy. Details of cover and limits are available on request.
The Customer is encouraged to arrange additional insurance for Goods where necessary, particularly for high value or delicate items, or where the value of Goods exceeds the Companys standard liability limits.
12. Delays and Time Limits
Any times or dates specified for the start or completion of services are estimates only, unless expressly agreed in writing as being of the essence. Delays may occur due to traffic, weather, access problems, or third party actions outside the Companys control.
The Company will not be liable for consequential losses, such as lost earnings, hotel costs, or penalties under third party contracts, arising from delays that are not due to the Companys negligence or breach of Contract.
13. Storage Services
Where the Company arranges storage of Goods, whether in its own facilities or through third parties, the following terms apply in addition to these general conditions.
The Customer remains responsible for all storage charges, handling fees and any associated insurance or access fees.
The Company may require payment of storage charges in advance. If charges remain unpaid, the Company may exercise a lien over the Goods and, following reasonable notice, may sell or dispose of them to recover outstanding amounts.
The Customer must notify the Company of any change of contact details while Goods are in storage.
14. Complaints and Dispute Resolution
The Company aims to resolve any concerns promptly and fairly. If the Customer is dissatisfied with any aspect of the services, they should raise the issue as soon as possible with a member of the Companys team so that immediate steps can be taken where appropriate.
Formal complaints should be submitted in writing, setting out the relevant facts, dates, locations and supporting evidence. The Company will acknowledge receipt and investigate the matter, normally providing a response within a reasonable timeframe.
Where a dispute cannot be resolved through direct communication, the parties may consider mediation or another form of alternative dispute resolution before resorting to court proceedings, although this is not mandatory.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it.
The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms under applicable third party rights legislation, unless expressly stated.
The Company may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a later version is expressly agreed in writing by both parties.
